Privacy

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from Kbradyplumbing.co.uk (“the Website”).

1. Who We Are

K Brady Plumbing Ltd

2. What Personal Data We Collect

We may collect the following information when you use our website:

Contact details (such as your name, email address, phone number) when you fill in forms or request information.
Usage data, including your IP address, browser type, device information, and pages you visit.
Cookie and tracking data to measure how you interact with our website and advertising.
Order and payment details if you make a purchase.

3. How We Use Your Information

We process your personal data for the following purposes:

To respond to your enquiries and provide our services.
To process orders and manage our relationship with you.
To improve and optimise our website.
To measure the effectiveness of our advertising.
To comply with legal obligations.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

Make our website function properly.
Analyse how visitors use our site.
Measure and improve the performance of our advertising campaigns.
Enable embedded content (such as YouTube videos or Facebook feeds).

Some cookies are set by third-party services. You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

5. Advertising and Analytics Services

We use the following services that may collect data or place cookies:

Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as your IP address and browsing behaviour. For more information, see Google’s Privacy Policy.

Google Ads and Enhanced Conversions
We use Google Ads to run advertising campaigns and measure their effectiveness. When you submit forms on our website (for example, booking requests), we may collect contact information (such as your email address or phone number). With your consent, this information may be securely hashed and sent to Google to help us understand which ads lead to conversions. This data is only used for advertising measurement. Learn more in Google’s Privacy Policy.

Facebook
We may embed Facebook content or use Facebook tracking technologies for marketing purposes. For more information, see Facebook’s Privacy Policy.

YouTube
We may embed YouTube videos on our website. YouTube may collect usage data. For more information, see Google’s Privacy Policy.

These services are only activated with your consent.

6. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on one or more of the following legal bases:

Your consent (which you can withdraw at any time).
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests, such as improving our services and protecting our website.

7. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes set out in this policy, or as required by law.

8. How We Share Your Data

We may share your information with:

Service providers and partners who help us operate our website and deliver services (e.g., hosting providers, analytics platforms).
Legal authorities, if required by law.
Advertising platforms (Google Ads, Facebook) when you consent to marketing cookies.

We do not sell your personal data.

9. Your Rights

Under data protection law, you have the following rights:

Access – You can request copies of your personal data.
Rectification – You can ask us to correct or complete your information.
Erasure – You can request we delete your data.
Restriction – You can ask us to limit processing.
Objection – You can object to processing in certain circumstances.
Data portability – You can ask us to transfer your data to another organisation.

To exercise your rights, please contact us at privacy@kbradyplumbing.co.uk

10. Complaints

If you have concerns about how we use your personal data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

12. Contact

If you have any questions about this Privacy Policy, you can contact us:

K Brady Plumbing Ltd